Refund policy

RETURNS WITHIN INDIA

We have a no refund policy. It is our endeavour to provide you with the best customer service possible hence we permit returns and exchanges within 5 business days of receiving the return package.
However, return & exchanges will only be acceptable for the following reasons:
1) Size mismatch
2) Wrong product received
3) Damaged product received

No other requests will be entertained aside from those mentioned hereinabove. Kindly inform us within 5 days of receiving your order on contact.kurtacouture@gmail.com, else the goods will be considered sold and no further requests will be entertained. In case of above exchanges, the refund amount will be issued to you in the form of an in-store credit voucher with a validity of 12 months, which can be redeemed at the Kurta Couture on our website www.kurtacouture.com.
The courier charges/ shipping charges for returns and exchanges shall not be borne by us.
Store credit only pertains to the amount of the purchase and not the shipping cost.
Store credits are non-refundable and non-transferable.
If it is found that the claimed shipment for return, delivered to us by the customer was empty, the onus shall be on the customer to provide the proof of delivery to us to establish his/her claim of return.
To be eligible for a return or exchange, your item must be approved subject to being unused, unworn and in the same condition that you received it. All the tags, labels, original packaging etc. should be intact and the garments should not be washed, used or in spoiled/damaged condition. We reserve the right to decide whether this term is fulfilled.
The details and updates on the returns and exchange shall be available on the user account on our website www.kurtacouture.com.
   

RETURNS OUTSIDE INDIA:

We do not permit exchanges or returns for our international orders.

SIMPLE STEPS TO EXCHANGE OR RETURN YOUR GOODS:

Step 1:
You need to inform us by email within 5 days of receiving the parcel on contact.kurtacouture@gmail.com. If we are not informed within 5 days regarding a return or exchange, the merchandise is considered sold for good.

Step 2:
Please await an email confirmation from our end regarding confirmation for initiating return/ exchange.

Step 3:
Please email us to inform us that you are sending the package back to us, with your order number as the subject line and tracking details in the body of the email.

Step 4:
Once we receive the products it will take us minimum 48 working hours for us to do a quality check and then we will call you or email you for an exchange.  

RETURNS AND EXCHANGES

It is our endeavour to provide you with the best customer service possible hence we permit returns and exchanges within 7 business days of receiving the return package.
Items should be returned for exchange unused and with all tags still attached. Exchanges that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
All refund (case sensitive) will be made between 7-12 working days post confirmation.
Where provided, authenticity cards, brand tags, brand labels and other packing material as shipped by us with the product, should be included with your return/exchange.

We will refund the value of your returned item(s) excluding the delivery fees within 30 days after receiving your return as below:
Card: If you have paid by card, we will refund the balance to the card originally used.

Once we have received your return shipment in our warehouse/store, we will send you an email confirming receipt of the parcel.

Exchanges will be done only for the same product in the colour. Only for size. Shipping for exchanges has to be borne by the customer.